TERMS AND CONDITIONS OF SUPPLY/SERVICE
1. SERVICE OBLIGATION
1.1 The headings in these terms are for convenience only and shall not affect their interpretation.
1.2 Workhosted will use all reasonable endeavours to provide a prompt and continual service, but will not be liable for any loss of data or service resulting from delays, non-deliveries, missed deliveries, or service interruptions caused by events beyond the control of Workhosted, or by errors or omissions of the customer.
1.3 This agreement contains express warranties, undertakings and obligations of Workhosted. All other conditions, warranties, terms, undertakings and obligations of Workhosted, whether implied by statute, common law, custom, trade usage or otherwise and all duties of care, contractual or otherwise, and all liabilities of any of Workhosted staff arising there from are hereby wholly excluded.
1.4 The liability of Workhosted in contract, tort, negligence or otherwise arising out of or in connection with supply of services hereunder shall be limited in respect of any one event or a series of two or more connected events.
1.5 Workhosted excludes any warranty as to the quality or accuracy of information received through the service.
1.6 Workhosted guarantees a Service Level of 99.5% uptime for servers and/or access to servers and/or access to the Internet in any given month. This guarantee includes: 24 x 7 network monitoring, 1 hour (4 hours outside of office hours) engineer response and 4 hour (8 hours outside of office hours) fix solutions. Failure to provide a minimum of 99.5% uptime will trigger compensation pro rata at the rate of one days rental refund per hour of downtime. The ADSL service is excluded from this SLA.
1.7 The Customer acknowledges that, as viruses are regularly created and distributed, the anti-virus service is intended to detect only specific known viruses and Workhosted does not warrant that the service will detect all viruses present on the Customer’s computer systems or networks at any given time. In addition, false virus detections might occur and, if in any doubt, the Customer should contact Workhosted to assess if a positive detection is correct.
1.8 Automatic Renewal: 30 Days written notice is required to cease service.
2. SUSPENSION OF SERVICE
2.1 Workhosted may elect to suspend the service immediately on breach of any of the terms and conditions of this agreement, including without limitation late or non-payment of sums due.
2.2 From time to time the whole or part of the network may be closed down for routine repair or maintenance work. Workhosted shall give as much notice as possible in the circumstances, and shall endeavour to carry out such works during the scheduled maintenance periods as published from time to time. Loss of service due to down time for maintenance after notice has been given (minimum of 24 hours) will not form part of the guaranteed 99.5% uptime calculation.
3. IMPROPER USE
3.1 The customer acknowledges that it may only use the service for lawful purposes. The customer warrants that:
3.2 It shall not knowingly use the service to receive or transmit material that is obscene, threatening, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property right, or otherwise unlawful.
3.3 The account is to be used by a single user only (unless otherwise agreed) and that it will not allow simultaneous access using the same login.
3.4 The registered user of the account will keep the username and password secure and not let them become public knowledge and that the password will not be stored anywhere on a computer in plain text.
3.5 If the password becomes known to any other unauthorised user the registered user will inform Workhosted immediately.
3.6 Any breach of these obligations shall entitle Workhosted to immediately terminate the service to the customer.
3.7 The customer hereby indemnifies and agrees to keep Workhosted fully and effectually indemnified from and against any and all losses, costs, actions, proceedings, claims, damages, expenses, including reasonable legal costs and expenses, or liabilities whatsoever suffered or incurred directly by Workhosted in consequence of the customer’s breach or non-observance of these terms and conditions.
3.8 The customer shall defend and pay all costs, damages, awards, fees (including any reasonable legal fees) and judgments, awarded against Workhosted arising from the above claims and shall provide Workhosted with notice of such claims, full authority to defend, compromise or settle such claims and reasonable assistance necessary to defend such claim, at the customer’s sole expense.
3.9 Use by others: The customer acknowledges that Workhosted is unable to exercise control over the material sent over the service and that Workhosted hereby excludes liability of any kind for the reception by the customer of offensive, threatening or obscene material.
4. CONNECTION TO OTHER NETWORKS
4.1 The service may be used by the customer to link into other networks worldwide, and the customer agrees to confirm to the acceptable use policies of such networks.
5. RESTRICTION ON SUB-LEASING RESELLING
5.1 The customer in entering into this contract undertakes that it will not assign, re-sell sub-lease or in any other way transfer the Workhosted connection. Contravention of this restriction in any way, whether successful or not, will result in the service being terminated by Workhosted
6.1 Workhosted shall be entitled to assign this Agreement either in whole or in part. This Agreement shall be personal to the Customer who shall not be entitled to assign this Agreement in whole or part.
7. DATA PROTECTION
8. SOFTWARE AGREEMENT
8.1 The customer’s right to use the Licensed Programs and the documentation provided with the Agreement, both of which are protected by copyright laws, is limited to the terms and conditions described below:-
8.2 YOU MAY (a) use the enclosed Licensed Program on a single computer, (b) physically transfer the Licensed Programs from one computer to another provided that the Licensed Programs are used on only one computer at a time and that you remove any copies of the Licensed Programs from the computer from which the Licensed Programs are being transferred, (c) make copies of the Licensed Programs solely for the purposes of backup. The copyright notice must be reproduced and included on a label on any backup copy.
YOU MAY NOT (a) distribute copies of the Licensed Programs or their documentation to others, (b) rent, lease or grant your rights to the Licensed Programs, (c) translate, reverse engineer, decompile or disassemble, or otherwise alter the Licensed Programs or their documentation without the prior written consent of Workhosted except to the extent dictated in the instruction for use; or (d) ship or transmit (directly or indirectly) any copies of the Licensed Programs, or any technical data in the Licensed Programs or its media, or any direct product thereof, to any entity or county destination.
8.3 Your license remains in effect until terminated. You can terminate it at any other time by destroying the Licensed Programs together with all copies of the Licensed Programs in any form. Your license will also automatically terminate without notice if you fail to comply with any term and condition of this agreement. Upon any termination you must destroy all copies of the Licensed Programs in any form.
8.4 Limited Warranty: Workhosted warrants the media on which the Licensed Programs are provided will be free from defects in materials and workmanship under normal user for a period of thirty (30) days after purchase. Defective media may be returned, with proof of purchase, for replacement without charge during the thirty (30) day warranty period. Workhosted or the other software providers do not warrant that the Licensed Programs are error-free, will operate without interruption or are compatible with all equipment and software configurations. In addition, the security mechanism implemented by the software has inherent limitations and you must determine that the software sufficiently meets your needs. This warranty does not cover any Licensed Programs that have been subjected to damage or abuse or which have been altered or changed in any way. Workhosted is not responsible for problems caused by computer hardware, computer operation systems or the use of the Licensed Programs in conjunction with non-Workhosted software.
8.5 EXCEPT AS PROVIDED IN THIS SECTION 9, Workhosted MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE LICENSED PROGRAMS, THEIR MERCHANTABILITY OR THEIR FITNESS FOR A PARTICULAR PURPOSE.
8.6 Limitation of Liability: REPAIR, REPLACEMENT OR REFUND AS THE OPTION OF Workhosted IS THE EXCLUSIVE REMEDY IF THERE IS A DEFECT. IN NO EVENT SHALL Workhosted OR THE OTHER SOFTWARE PROVIDERS BY LIABLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF INCOME, DATA, USE, OR INFORMATION, EVENT IF Workhosted OR THE OTHER SOFTWARE PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO EVENT SHALL THE LIABILITY OF Workhosted OR THE OTHER SOFTWARE PROVIDER EXCEED THE AMOUNT PAID FOR THE LICENSED PROGRAMS AT ISSUE. YOU SHALL NOT USE THE LICENSED ROGRAMS IN ANY CASE WHERE DAMAGE OR INJURY TO PERSON, PROPERTY OR BUSINESS MAY OCCUR IF ANY ERROR OCCURS. YOU EXPRESSLY ASSUME ALL RISK FOR SUCH USE.
8.7 Termination of access Notice of termination of service by the subscriber shall be in writing and shall take effect from the end of the month in which such notice is received. Refund of pre-paid subscriptions shall be limited to a refund of whole month paid up subscription beginning the month following notice of termination after the minimum rental period.
8.8 Upon termination of these Conditions for whatever reason all due or outstanding fees and expenses owed by the Client to the Company shall forthwith become due and payable. Where these costs have not been met, the Company is entitled to prevent the transfer of the Clients domain name to another ISP.
9.1 Unless otherwise agreed, the Customer will pay the annual or monthly costs to Workhosted by BACS within 30 days.
9.2 If payment of any sum has not been made on or before the due date, Workhosted will be entitled to charge interest thereafter on such sum at either the rate of 4% per annum above the current base rate of Royal Bank of Scotland plc from time to time, or if higher Workhosted will be entitled to claim under the Late Payment of Commercial Debts (Interest) Act 1998 (such interest being deemed to accrue from day to day and being compounded on the last day of each calendar month) from the due date until the date of payment whether before or after judgement.
9.3 If the Workhosted is unable, for whatever reason, to recover any sum due under the Customer’s account within four days following the due date for payment, Workhosted reserves the right to forthwith suspend all or any of the Services.
9.4 If the Customer’s account remains unpaid (in any part) Workhosted may require a security deposit of three times the average monthly invoice or payment in full for the next twelve months before Workhosted will reinstate the Service.
9.5 If the Customer’s account remains unpaid (in any part) for a period of 30 days after the original due date for payment, the Services may then be terminated by Workhosted.
9.6 Without prejudice to the Company’s other remedies, if the Customer’s account remains outstanding for any reason after the original due date for payment, then:
9.6.1 the Customer will be charged an administration fee of £5 for each piece of correspondence in connection with the recovery of the overdue amount. Workhosted may also charge the Customer a fee where it suspends a Service for non-payment; and
9.6.2 Workhosted reserves the right to refer the outstanding account to a debt collection agency. If the Workhosted instructs a debt collection agency to collect payment (including interest and late payment charges) on its behalf the Customer must pay the Workhosted’s costs payable to the agency, who will add the sum to the Customer’s outstanding debt.
THIS LIMITED WARRANTY SHALL BE GOVERNED AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF ENGLAND AND WALES. READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE.
TERMS AND CONDITIONS OF SUPPLY/SERVICE